HOW LONG WILL DELIVERY TAKE?
- UK: Estimated 5-10 Days
- USA: Estimated 7-14 Days
- Canada: Estimated 8-15 Days
- New Zealand: Estimated 8-15 Days
Rest of World: Estimated 7-18 Days
Tracking information will be available once your order has processed. Once available, it may take 1-2 days to update and hence will not show any information during this period of time.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or couriers. If the order has been tagged as "return to sender" or "unsuccessful delivery" due to the receiver not being able to follow-up or not submitting the necessary requirements to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
On the rare occasion that your item goes missing or shows up late (i.e. more than 5 weeks have passed) please contact us. If it has been lost in transit we will ship you a new one immediately! We pride ourselves on customer service and will reply in a timely fashion to resolve any issues ASAP.
EasyClean is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page and file with local police if you suspect it is in fact stolen. If you have any further questions on how to do this please reach out to our customer support team at email@example.com
DOES DUTY TAX APPLY?
In most cases duty tax does not apply because the total order cost is small. Note that it is the customers responsibility to check with local customs and to pay duty tax if it applies.
CANCEL MY ORDER?
We only accept cancellations within 1 hour of the purchase time. Anything after 1 hour will NOT be accepted since we process and dispatch orders as soon as possible to ensure customers receive their parcels swiftly.
RETURN MY ORDER?
You may return your order for store credit if the item you purchased was a sale item, or a full refund for a retail price item. Contact us for more information by emailing firstname.lastname@example.org. Packages that are received in a damaged state are eligible for returns and a refund or exchange will be initiated (Find out more on our return policy).