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Contact Us

To contact us - please fill out the form at the bottom of the page. Ensure you read our frequently asked questions below in case the answer to your query lies there!

For package tracking please visit our tracking page. Note that tracking information may take a few days to update.

Please read below to see if your question can be answered: 

How do I track my order?

Please refer to our tracking page for information on how to track your order.

How long does shipping take? 

Enjoy low flat rate shipping with complimentary parcel insurance. See estimated shipping times below:

  • UK: Estimated 5-10 Days
  • USA: Estimated 7-14 Days 
  • Canada: Estimated 8-15 Days
  • New Zealand: Estimated 8-15 Days
  • Rest of World: Estimated 7-18 Days

Do you have a larger size NanoScale cloth?

Yes! Please see our XL cloth here >>

Will there be a shipping confirmation once the order is placed? 

We will update you with a tracking number through email approximately 2-5 days after you place your order.

Do you ship internationally? 
Yes, we offer low rate worldwide shipping!

How can I contact you? 
You can contact us by emailing or filling out the form below.

Will you be adding more products? 
We are focused on sourcing the best products our customers, as a result, we are constantly researching and adding new quality products to our store

How do you ensure the quality of your product? 
We have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.

How to order? 
1. Go to the item page of the product that you would like to order. 
2. Select the quantity of items that you would like to order and click “Add to Cart” 
3. Click "Check Out" in the pop up window. 
4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method" 
5. Click "Continue to payment method" on the next screen 
6. Then fill in your credit card information (or PayPal) and click "complete order" to finish the transaction.



202/37 Barrack St
WA 6000

1-800-518-191 (due to COVID-19 unfortunately phone support is no longer available - please send us an email here:


Can't find the answer to any of your questions above? Please fill out the contact form and our friendly team will get back to you as soon as possible: